I recently heard Richard Goyder from Wesfarmers speak on the subject of leadership in a time of change. Although he runs a huge diversified conglomerate, it struck me how relevant many of his insights were to startups, in particular on:
So here are some of Richard’s insights, mixed in with a few of my own reflections…
Be clear on why your business exists. For Wesfarmers, it’s about delivering a satisfactory return to shareholders in a sustainable way.
(Ironically, I have previously argued against this sort of purpose, but I think Wesfarmers is one of the few that actually manages to make this work. And with a business as diversified as theirs – from hardware to insurance to coal to supermarkets – it’s hard to have any other unifying purpose).
Interestingly, Wesfarmers talk about ‘satisfactory return’, not ‘maximising the return’. This objective measure (as opposed to a relative one) frees them up to run their own race, rather than comparing themselves endlessly to others.
Be clear on your values, and continually challenge yourself about how well you are living up to them. It is only by standing up for them (and sacrificing something else – like comfort, opportunities, money, etc) that you demonstrate they are actually values not just nice-sounding words. And over the long term your values are a powerful asset and guide.
Wesfarmers has four values …which could in fact suit any entrepreneurial business:
- Integrity – "because without this you’ve got nothing"
- Openness – "make sure bad news travels just as quickly as good"
- Accountability – "deliver on your promises"
- Boldness – "think and act boldly, don’t let success breed complacency or conservatism"
Know how you will get where you want to be. For Wesfarmer’s there are four basic strategies …and these have remained constant for many many years.
- Ensure operational excellence in existing businesses
- Pursue entrepreneurial opportunities in existing businesses
- Consider value-adding acquisitions
- Invest in developing your people and capabilities
Whatever your business, the above four strategies are critical. Some startups fall over by going after entrepreneurial opportunities while neglecting operational excellence or their people. And many established businesses get so focused on running their existing businesses, they fail to grab hold of the future. It’s a balance (and a difficult one at that), but every business needs to be investing some time in all of the above.
On reflection, I think I found Richard’s comments relevant to the startup environment in particular because (i) boldness is one of their values (ii) they focus relentlessly on entrepreneurial opportunities. It’s also a timely reminder that entrepreneurship is not just about startup ventures, but a critical part of any business however large or established.